Frequently asked questions Visa Information System (VIS)

1. What is biometrics enrollment for Visa?

This is a simple and discreet procedure completed and submitted along with your application form.

2. Who has to apply for the Biometrics?

Foreign nationals from outside the European Economic Area visiting the Schengen countries

3. Why must I give my biometrics as part of my application?

Providing biometrics helps to protect the identities of genuine applicants. It is easier for individuals to prove their identity and their travel status. It helps the Schengen countries tackle immigration abuse and identity fraud just to name a few.

4. What happens when I enroll my Biometrics information?

Enrolling your biometric information is a quick and clean process. We use the photograph submitted to us on the application for a facial scan, then you put your fingers on a glass screen to be scanned - there is no ink or mess. We are aware of the need to protect the dignity, privacy and modesty of applicants, and there will be special arrangements for applicants where needed.

5.  How long does it take?

The biometric enrolment process takes up to 10 minutes. There may be a short wait while we check your data.

6. What about any medical or physical conditions that may require to provide the applicant with special arrangements?

If you or any dependents who are applying with you have a medical or physical condition which may require special arrangements to be made in order for your biometric features to be recorded, you must obtain a letter or other document giving the details of any such condition and enclose it with your application.

Appropriate documentary evidence would be a letter from a treating clinician, such as a practicing doctor registered with the General Medical Council, giving details of the condition and/or special needs and explaining any arrangements that may be necessary. 

7. What happens if I refuse to give my biometrics?

 If an applicant fails to make arrangements to provide their biometrics their application will be rejected. 

 8. Why do I have to be fingerprinted again when I gave my biometrics overseas as part of my visa/entry clearance application?

This is to verify that an individual making an application is the same person who applied for the visa overseas and who came through the border.

Do children below 12 years are required to be present in person to lodge visa application at the visa application centre?

Yes, it is mandatory for children below 12 years to be present in person to lodge the application at the visa application centre. 

Can children between the age group of 12 to 18 years lodge an application without any accompanying adult?

No, children between the age group of 12 to 18 years are required to accompany either parent or guardian to lodge an application at the visa application centre . The accompanying adult is required to be present in the biometric booth at the time of biometric enrollment


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